Successful companies are always evaluating their businesses to make their daily operations more efficient, easier or better for customers, and to decrease excessive costs. While some processes are relatively standard across a given industry, sometimes the best ideas are inspired by other sectors entirely.
And that’s exactly what Smyrna Ready Mix did when they innovated to adopt a new digital tracking application, and were able to kick physical delivery tickets to the curb.
Every day of the week, concrete enterprises print out thousands of paper delivery tickets. It’s the reason ink & toner are always on these companies’ reoccurring office supply orders, but for a long time were just chalked up to a necessity in the process. Proof of delivery, customer acknowledgement of the load composition, critical time factors of the batch --- all driven by this sheet of paper. And even after it has served its purpose, these sheets needed to be disposed of or stored. Best case scenario is the ticket is shredded and recycled. But plenty of producers also feel the need to archive and store them. Either option is a drain on resources across the board; valuable time, money, and storage space wasted on a system that is the concrete equivalent of still using a physical card catalog at a library that rents e-books to its patrons.
With smart apps and mobile devices becoming increasingly prevalent for drivers to carry in their trucks - for GPS and and traffic status updates - Smyrna recognized an opportunity to leverage their existing technology platform. Enter Jonel.
“Jonel Clutch Mobile Ticketing provided the solution SRM was looking for. The application is easily downloaded onto existing Android Tablets. Jonel worked to provide us a great GPS/Tracking and Mobile Ticketing solution on our existing devices. No hardware additions needed”
Jonel’s Clutch Mobile Ticketing is now running on 170 devices throughout Smyrna’s operation. Tickets are generated from dispatch and are immediately available on the tablet. The drivers get all pertinent delivery details instantaneously without the need of a printer. This not only eliminates the cost and hassle of paper and printer use, but also provides for the agility to make a digital update while the driver is already en route to destination and as well as onsite. During the delivery cycle the app pulls updates on the necessary information such as water added and on-job waiting time. Customers can then sign the electronic document - like they would after paying for lunch on a tablet at their local cafe - and the ticket is electronically uploaded to a secured web portal. The portal can be accessed by both the concrete operations (for functions of billing, etc.) and their customer (for records, billing as well). Although their initial rollout of mobile ticketing app is now limited to their Tennessee division, SRM can expect savings in excess of $350,000 per year in paper and labor costs once fully deployed.
It’s the best of tech, seamlessly merged into one of the most essential and historic services out there. And should the need arise for an actual physical ticket to be printed? The app does that: Tickets can be viewed and/or printed on demand.